Track your order

Enter your tracking number or order number below to see exactly where your parcel is. Tracking is emailed to you as soon as your label is generated — please allow up to 24 hours for the first carrier scan to appear.

Before you track

Just ordered? Orders are dispatched within 1–2 business days. Tracking will not show movement until the carrier scans the parcel.

No tracking email? Check your spam folder, then email us and we will resend it.

Tracking says delivered but nothing arrived? Wait 24–48 hours — carriers sometimes scan early — and check with neighbours and your building. If it still has not turned up, email us and we will open an investigation with the carrier.

How long delivery takes

Delivery within Australia takes 5–9 business days from the day you order, after 1–2 business days of processing. Full details are in our Shipping Policy.

Still stuck?

Email support@winslowlane.com with your order number and we will chase it for you. We are here Monday to Sunday | 9:00 AM – 5:00 PM AEST (Sydney) and usually reply within 12 hours.