Shipping policy

Below are the details of how we process and ship Winslow Lane orders. If anything here is unclear, email support@winslowlane.com and we will help.

Processing Time

Processing time: 1–2 business days. This is the time we take to pick, pack and dispatch your order, before it enters the delivery times below.

We process Monday to Friday, excluding public holidays. High-volume periods can add 1–2 extra processing days; we will note any longer-than-normal delay on the Site. Order cut-off is 5:00 PM AEST (Sydney) — orders placed after the cut-off, on weekends, or on public holidays are picked up the next business day.

Where We Ship From

Orders are packed by our fulfilment team and delivered by courier. We do not have a showroom, and pick-up or click-and-collect is not available.

Where We Ship

We ship within Australia only. We are not able to deliver to any other country at this time.

Shipping Methods & Times

Once your order ships, the tracking number is emailed to you automatically. Typical delivery time is 5–9 business days from the day you order (1–2 business days handling plus 4–7 business days transit).

Shipping Costs

Standard shipping is free on every order within Australia, with no minimum spend.

Prices

All prices are shown and charged in Australian dollars. The price you see at checkout is the total you pay — there are no additional taxes or handling fees added afterwards.

Duties & Import Taxes

All orders are delivered within Australia, so there are no import duties or customs charges for you to pay.

Tracking

You will receive a shipment confirmation email with a tracking link as soon as your label is generated. Please allow 24 hours for the first scan to appear in the carrier's system.

Shipping Address Changes

If you need to change your shipping address, contact us as soon as possible. We can update the address before it has been dispatched. Once the label is generated or the package is in transit we usually cannot change it.

Lost, Stolen, or Damaged Packages

If your tracking shows “delivered” but you cannot find the package, please wait 24–48 hours (carriers sometimes scan early) and check with neighbours and your building. If it still has not arrived, contact us and we will open a carrier investigation and make it right. Packages damaged in transit are covered — send us a photo and we will arrange a replacement.

P.O. Boxes & Parcel Lockers

We deliver to Australian P.O. Boxes and parcel lockers. Transit times can be slightly longer than a street address.

Order Cancellations

You can cancel your order any time before it ships. Email support@winslowlane.com with your order number as soon as possible. Once an order has shipped, it can no longer be cancelled. You can still return it under our returns policy once it arrives.