Contact information

We are a small team and a real person reads every message.

Email

support@winslowlane.com — the fastest way to reach us for anything about an order, a size, a return, or a product question.

Phone

+61 7 4439 9406 — during the customer service hours below.

Customer Service Hours

Monday to Sunday | 9:00 AM – 5:00 PM AEST (Sydney)

We aim to respond to all enquiries within 12 hours. Messages sent outside these hours are answered the following day.

Before You Write In

Where is my order? Tracking is emailed as soon as the label is generated. Allow 24 hours for the first carrier scan.

Which size do I need? Every product page lists the measurements for that specific style. If you are between sizes, email us and we will tell you honestly which way to go.

I want to return something. You have 30 days from delivery — see our Refund Policy, then email us with your order number.

Registered Address

Jonathan Ramos LLC
9235 Downey Ave
Downey, California, 90240
United States

This is our registered company address.

Warehouse Address

15 Frederick St, Campsie NSW 2194, Australia

This is where orders are dispatched from. To start a return, email us and we will send you the instructions for your order.