FAQ

Answers to the questions we are asked most. Everything here matches our Shipping Policy and Return and Refund Policy — if anything is unclear, email us and a real person will answer.

How long does shipping take?

Orders are usually processed within 1–2 business days, Monday to Friday, excluding public holidays. Transit is a further 4–7 business days, so most orders arrive within 5–9 business days of being placed. High-volume periods can add a day or two to processing.

Do you offer free shipping?

Yes. Standard shipping is free on every order within Australia, with no minimum spend. We ship to Australia only.

Where do you ship from?

Orders are dispatched from our warehouse at 15 Frederick St, Campsie NSW 2194, Australia.

How can I contact support?

Email support@winslowlane.com or call +61 3 4062 3515. We are here Monday to Sunday | 9:00 AM – 5:00 PM AEST (Sydney) and usually reply within 12 hours.

Can I return my order?

Yes. You have 30 days from the delivery date to request a return, under our Return and Refund Policy. Items must be unworn, unwashed and in their original condition. Contact us first — returns arranged without contacting us cannot be processed.

Who pays for return shipping?

If the issue is ours — wrong item, damaged in transit, or faulty on arrival — we cover the cost of the return. If you have simply changed your mind, return shipping is your responsibility.

How long does a refund take?

Once your return arrives and is checked, approved refunds are issued to the original payment method within 7 business days. Depending on your bank it can take a few more days to appear on your statement.

What should I do if my item is damaged or incorrect?

Email support@winslowlane.com with your order number and clear photos of the issue. We will review it and tell you the next steps. Nothing here limits your rights under the Australian Consumer Law.

Can I cancel my order?

Contact us as soon as possible. If your order has already been processed or dispatched, cancellation may no longer be possible and the return process will apply instead.

How do I know which size to choose?

Every product page has a size guide beside the size selector, in Australian sizing. Clothing lists the body measurements each size fits; footwear lists the foot length. Measure yourself and match — if you fall between sizes, take the larger.

What payment methods do you accept?

Visa, Mastercard, American Express, Discover and Diners Club, plus PayPal, Shop Pay, Google Pay and Apple Pay on supported Apple devices. All payments are processed in Australian Dollars (AUD). Full detail is on our Payment Policy page.

How do I track my order?

You will receive a tracking link by email once your order is dispatched. You can also use our Track Your Order page.